You Can’t Handle the Truth!

by Bob Poole on July 14, 2010

If you saw the film, A Few Good Men back in the early nineties you’ll definitely remembe r Jack Nicholson as Col. Nathan R. Jessep saying those words to Lt. JG Daniel Kaffee, played by Tom Cruise. It was the turning point in the movie.

How about you?

  • When is the last time you asked your clients to tell you – no holds barred – how they really feel about  your products and services?
  • When you screw up an order how often do you personally ask the customer
    what you can do to make them happy?
  • How often do you hide behind voice and email instead of talking directly to your customers?
  • How often do you ask your boss how you’re doing and I’m not talking about the almost totally useless annual reviews?
  • When is the last time you asked your employees what they’d do differently to make the company better if they were in your shoes?
  • How many days, weeks, and months go by without you listening – really listening – to the people who care about you and your company?

Do you have the courage to handle the truth?

{ 2 comments… read them below or add one }

Kathleen Jaffe July 14, 2010 at 3:55 pm

Great stuff, Bob. In business, I want the unvarnished truth, even if it’s harsh. How can I get better if no one tells me what isn’t working, right?
At home, I must admit, I would prefer it if my husband were willing to engage in the occasional stretching-of-the-truth. I *really* don’t need him to confirm that, yep, there is a new line forming on my face. đŸ™‚

Bob Poole July 14, 2010 at 4:24 pm

Great attitude, Kathleen. And, you can’t get better unless you ask and listen is my way of thinking. Yes, truth stretching is necessary when it comes to spouses and aging.

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