Customers and Sharks

by Bob Poole on July 27, 2011

When company policy leaves your customers feeling like you’ve taken advantage of them – you’ve jumped the shark.

When you allow your financial officers to determine how your customers are treated – you’ve jumped the shark.

When you sell to your customers before listening to them – the shark has you in its jaws.

{ 4 comments… read them below or add one }

Jodi Kaplan July 27, 2011 at 1:53 pm

Yooo hooo, Netflix….

Bob Poole July 27, 2011 at 2:16 pm

That red Netflix envelope is looking like blood in the water from a shark attack these days.

Becky Blanton July 27, 2011 at 4:00 pm

Yeah…screw Netflix. Whoever came up with the decision to increase fees…no wait…DOUBLE the fees!!! Should be in the water with a pool of sharks!

Bob Poole July 27, 2011 at 7:22 pm

Quite a few people on the net say they are moving to whatever it is Blockbuster does these days. I’m content with Amazon Prime, Roku, and all the stuff I get on those channels.
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