A friend stopped by today. We shot the breeze about a bunch of stuff and then he started talking about his business. He’s had it for 20 plus years now and is well thought of by his customers. I’m one of them so I know how important customer satisfaction is to him and he makes

I don’t carry a lot of cash. I carry plastic. My clients carry plastic. I mean, unless you’ve stopped at some “cash only” mom and pop business along a rural road 100 miles from an Internet connection, most businesses in America take credit cards. More and more of sales everywhere, including soda and snack machines,

I seem to be returning more calls than usual these days. Everyone from the carpet people to politicians, to people trying to sell me stuff, to people wanting to buy things from me. Most leave their name and their company number, which makes it easy for me to know who they are, but not so

Most of us experience giving a car with a dead battery a “jump” by watching someone else do it. We watch our mother (or father) cook. We sit in class for 12 years and nod while teachers explain all kinds of things. When we start a sales job we watch others go through their presentation

I wish for you a wonderful holiday. The lovely Joann and I are headed to the North Coast (Erie, PA) for a vacation, a wedding celebration for my daughter and son-in-law, and a reunion with most of my family. While the thought of the seven hour drive are cringe worthy, I expect that the fun

The old man was dressed kind of scruffy. His shoes were worn-down and heavily stained with grass. He came into the hardware store and ambled around for 10 minutes before the clerk helping me noticed no one else was helping him. He excused himself and said, “Sir, I’ll be right with you as soon as