Remember when you only had three television channels to watch? Maybe not. Maybe your world has always involved choosing from among 7,000 movies and television or cable shows. I’m dating myself, but I remember when there were only two kinds of portable cell phones to choose from and both weighed five pounds and only

I know some salespeople have a mantra of “Always be closing.” I don’t, by the way, and I think you’re making a huge mistake if you believe that’s how to sell. Think about this. What might happen if you change your mindset to “Always be helping”? Always be helping is another way of working on

You’ve rehearsed your presentation a hundred times. Okay, maybe two or three hundred times. You can rattle it off in your sleep. You know it cold. The thing is, your potential customer doesn’t. He or she hasn’t heard it before. They have questions. If they’re an introvert they need to process those questions in their heads,

I have a friend who used to be a police officer, then a Private Investigator. She’s female so I think she’s naturally attuned to what people are wearing, how they move, how they act, when they’re lying. I see shoes; she sees the brand, cost and fashion sense. When OJ Simpson was on trial and

I like to spend money. Who doesn’t? But I can be a real tightwad at times too. We all can. Of course one man’s tightwad is another man’s frugal. It’s all a matter of how much you have to spend. When you’re trying to get a customer who hates to spend money, even when they’re

I have a graphic artist named Jana who does amazing things with images, words and photographs, but she doesn’t do logos. She’s not shy about it either. For many reasons she’s determined that no matter how great she is as an artist, when it comes to logos customers are better off finding someone else. She’s