Customer Service

A Dream

I have this dream that repeats itself at least once a week. I’m living in a world where companies value their customers so much they have well paid employees who answer their phones. And, upon the rare occasion when a customer finds all lines busy they get to leave a message without having to go …

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Your Call Is Important – Unless We’ve Pissed You Off – Part 2

This is Part-Three of a Five-Part Series on Customer Service. Today’s post is a continuation of yesterday’s including some updates about Avid Technology. Why not sign-up hereto get the rest of the series delivered to you by email? Thank you.     Difficult to Believe! On Saturday I got an email from Avid Technology asking …

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Your Call Is Important to Us – Unless We’ve Pissed You Off.

This post turned out to be so long I have turned it into two-parts. Part-two will be available early Wednesday morning. Or, why not sign-upto get it in email?   You’d think with the economy as slow as it is right now that companies would be doing all they can to retain their customers. It …

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Customers and Sharks

When company policy leaves your customers feeling like you’ve taken advantage of them – you’ve jumped the shark. When you allow your financial officers to determine how your customers are treated – you’ve jumped the shark. When you sell to your customers before listening to them – the shark has you in its jaws.

People do business with people that they know, like, and trust. Since we can’t pick or choose the “type” of person we are most likely to trust and like right away, we need to learn how to effectively with everyone’s personality style.” Learn how in this report and start increasing your sales right away!

Selling To The Four Personality Types

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