Customer Service

Has Your Banker Hugged You Lately?

If the concept of hugging and bankers strikes you as incongruous, I completely understand. However, my banker hugged me today – twice in fact. It struck me as I was leaving the bank that if more bankers were willing to hug their customers, we might have a much better appreciation for the industry in these …

Has Your Banker Hugged You Lately? Listen Now »

Another Dumb Idea

There is a trend where business coaches and time management gurus are telling their clients to only read and respond to email twice a day. They recommend the same type of action in returning phone calls and other communications. The idea is to both create scarcity and control time so that you can accomplish more. It …

Another Dumb Idea Listen Now »

Give Them More

Who sets the value of your products and services? Not you. You set the price but your customer always determines the value. What do you think would happen if starting today, you began providing better service than you're being paid for? "But, that doesn't make sense." you say. How can I give more than I'm …

Give Them More Listen Now »

A Slogan Is Easier Than Making a Change

Do you think the folks who run the airlines or Verizon or Comcast go to sleep every night thinking, "Another successful day. We've managed to make thousands of our customers miserable and unhappy?" I doubt it. But, despite the fact that isn't their goal – they manage to do just that day after day. Is …

A Slogan Is Easier Than Making a Change Listen Now »

People do business with people that they know, like, and trust. Since we can’t pick or choose the “type” of person we are most likely to trust and like right away, we need to learn how to effectively with everyone’s personality style.” Learn how in this report and start increasing your sales right away!

Selling To The Four Personality Types