Listen First. Sell Later.
The Watercooler Hangout Podcast Season 03 Episode #15 How to Design Your Life Around Your Bucket List with Trav Bell “A Bucket List is a tangible business plan that fits into our life plan. It should never be the other way around.” -Trav Bell Welcome to the Watercooler Hangout podcast, …
I decided it is time for me to make a new plan. The Chinese have their 100 year plans. I like the idea but having turned 62 a couple of months ago, I thought 100 years might be bit too optimistic. So, I am working on my ten-year plan. Now the truth is that while …
The picture above is of a stainless steel plaque that is affixed to the base of my main monitor. That means I see it, even if only subliminally, hundreds of times a day. And, I make it a point to start my day by really looking at it and thinking about what it means. Beat …
Success often occurs right after that hopeless feeling.
You say you want to make a difference – make the world a better place. If you really mean it then pay attention and watch the short video clip below. It won’t tell you how to secure world peace, stop genocide, or end corruption but it will show you how to save a life – …
Think social media has little value and is a waste of time. If you ask Azubike, I bet he’ll give you a big smile and tell you how social media made a huge difference in his life. I’ll let him tell you in his own words. But, first, a little back story. My wife, Joann, …
I never met him. Years ago one of his dreams became my first computer. His dreams are all around me today. I use several of them every day and his dreams have melded with mine. I wish yesterday had never happened. Sometimes things just don’t make any sense. Like this change. I live for change. …
A while back, I spent a week interviewing 17 people about their views on what makes good customer service and who are the best companies. Two things came out of the interviews that I think are worth remembering. A person’s idea of whether or not a company is good at customer service is totally dependent …
You start learning the difference between good and bad customer service on your very first job. It could be babysitting, cutting grass, or delivering the local paper (back when there was such a thing.) How do you learn? It’s usually one of two ways. Let’s take grass cutting as an example. You get done with …
Your Call Is Important to Us – Customer Service Begins Listen Now »
This is Part-Three of a Five-Part Series on Customer Service. Today’s post is a continuation of yesterday’s including some updates about Avid Technology. Why not sign-up hereto get the rest of the series delivered to you by email? Thank you. Difficult to Believe! On Saturday I got an email from Avid Technology asking …
Your Call Is Important – Unless We’ve Pissed You Off – Part 2 Listen Now »