Customer Service

Is Complaining About Poor Service Windmill Tilting?

Bill is always looking for examples of extraordinary customer service but he says he doesn't experience it nearly as often as poor customer service. That probably does not qualify as breaking news to you. Bill says that when he finds extraordinary service he makes sure to recognize the person directly and also by letting their …

Is Complaining About Poor Service Windmill Tilting? Listen Now »

If a Cat’s Got Your Tongue – Who Is Selling The Sushi?

What would happen to your sales numbers if suddenly you could not communicate in the language of your customers? For example, your customers only speak Japanese and you only speak English. Do you think you could effectively sell? Or, what if you suddenly could not hear and had to rely on body language and lip …

If a Cat’s Got Your Tongue – Who Is Selling The Sushi? Listen Now »


Yesterday, I wrote a post about a drug store that is trying to get customers to switch to them from the store right next door by offering free groceries to the switchers while ignoring their current customers. Then this morning I noticed Seth Godin wrote about how hard it is to get customers to switch. …

Switching Listen Now »

Nose Thumbing

I got a direct mail piece from my "Neighborhood Drugstore at Giant" today. It was addressed to resident. I've been a customer of this particular drugstore for as long as Giant has had a pharmacy in their supermarket. I stopped and read the postcard because the front of the card said I could get up …

Nose Thumbing Listen Now »

People do business with people that they know, like, and trust. Since we can’t pick or choose the “type” of person we are most likely to trust and like right away, we need to learn how to effectively with everyone’s personality style.” Learn how in this report and start increasing your sales right away!

Selling To The Four Personality Types