Walt knows how to run a bar and restaurant and he knows how to deliver extraordinary customer service. He also knows it is a lot easier and less costly to keep the customers you have than it is to find new ones. He makes it a practice to give his customers a drink on the house on a regular basis. They appreciate it and they keep coming back. They also tell their friends about Walt's Place.
What about you and your customers? Do you make it a habit it give them one on the house to let them know you appreciate them and their business? Or, do you nickle and dime them for everything you can get?
People want to feel like they are appreciated.
People prefer to buy from people and not companies when possible.
People buy from people they like and trust.
Walt knows this and lives it.
What about you?