Listen First. Sell Later.
It’s my birthday. Yes, 62 years ago today, I made my way onto this floating orb. I thought I’d take today to look over the last year’s blog posts to see and reflect upon what I wrote about the past 12 months. First think I noticed is that I was really cranky for many months. …
Humpty Dumpty fell and all the king’s horses and men couldn’t put him back together again. This nursery rhyme popped into my weird mind as I read Seth Godin’s latest book, “We Are All Weird.” In the book Seth says that the one-size-fits-all mass market is dead. In my mind that’s Humpty – a bloated …
“This changes everything.” I said out loud even though I was alone in my living room. I limited my trips to New York City to three days or less in 2001. I’d usually go up on Tuesday, Wednesday, and sometimes Thursday. That Tuesday I decided to work from home instead of taking the train to …
Update on the Avid Technologies Customer Service Fiasco I really should do this update in a video. That would be appropriate. For those of you who just tuned in, I suggest reading these blog posts. Your Call Is Important to Us – Part 1 and Part 2 When we last talked about Avid, I was …
The US Supreme Court says that corporations have the same rights as people. Our governing principles state that all people are created equal under the law. Can you tell me why  large financial institutions are treated as “more equal” with trillion dollar loans when they are in danger of going bankrupt but the average person …
I have to tell you, I’m feeling a wee bit cranky today. Maybe I need to stop paying attention to the news. It could be a result of the relentless heat here in Bucks County. Or, maybe I just feel like being cranky. You tell me. What is it with people who feel the need …
I have always taught my sales coaching and training clients that while experience is a wonderful teacher quite often other peoples’ experiences are even better. They can save you a lot of time, money, heartache, etc. But with an exponential proliferation of opinions on all things (including mine) now available with a mouse click; I …
Today is my Mom’s birthday. She’s 83 years young and still keeping me in line as she reminded me on a recent visit home. She’s compute literate, uses Facebook, email, Google and more technology than many of my peers. She has dismissed Twitter as being of any value to her. And she still reads a …
The first time I caught a fish all by myself without an adult around to guide me it was a sunfish out of a tiny farm pond when I was about 6 years old. I snuck away with a bamboo rod, one hook and some worms I dug up for bait. It was a moment …
I read an interview the other day where Condoleezza Rice responded to the reporter’s question about Donald Rumsfeld’s continued put downs of her (“Rumsfeld also implied that you were unfit for office”) with the statement, “Don can be a grumpy guy. We all know that.” Actually, I think Don is a classic bully and Rice’s …