This is a follow-up post to my story about the fresh fish supplier in Toms River, NJ that I posted about on July 6th. If you haven't read it you might want to read it here first.
I was hoping I would have a good customer service story to tell you about the company. But, I don't. When I hadn't heard from them by the 8th, I resent my email. That usually works in case someone isn't paying attention or it just slipped their minds. But, nada, nothing, not a word.
Not very good service but let's assume the boss is on vacation this week and nobody knows how to respond. I'm hoping to hear from them sometime early next week which is when I'll check back in with them. They have lots of good testimonials on their website so I'm thinking it must be some kind of oversight not to at least drop me a note.
We've always communicated by email before so it can't be they prefer another method.
Why do you think I haven't heard from them?
What would you do if you were them?